In this episode, we’re diving into USPS’ Post Office retail modernization efforts aimed at creating a more efficient and customer-friendly experience. Experts Tracy Raymond and Bob Dixon join us to discuss upgrades at USPS facilities around the country, including renovated lobbies, improved layouts, digital signage, and expanded self-service kiosks. This modernization work will help USPS better meet customer needs, and it’s coming to a Post Office near you!

In this special 250th anniversary episode, we are joined by Jim Bruns, President of the National Navy Museum Foundation and former Director of the National Postal Museum, to learn how USPS has shaped the nation from the very beginning. We discuss how mail collection evolved from horse drawn deliveries and tavern drop offs to the blue collection boxes, self-service kiosks, and e-commerce tools we use today. Discover how the Postal Service built America’s first communication network, changing the way we live, work, and stay in touch.

Disasters may be unpredictable—but USPS’s response isn’t. In this episode, USPS Director of National Preparedness, Rae Ann Haight, joins our hosts to discuss how preparedness efforts across the organization help ensure that nothing halts the mission of delivering mail, and shares real-life stories of USPS response to disaster situations. Whether facing floods or cyberattacks, planning, training, and coordination enable action when it matters most.

As the United States Postal Service approaches its 250th anniversary, we’re looking back at one of the most transformative innovations in our history: rural free delivery. USPS Historian Steve Kochersperger joins our hosts to explore how this revolutionary service connected millions of Americans living in remote communities—long before phones, radios, or the internet. From delivering newspapers and mail-order catalogues to expanding access to information, rural free delivery reshaped the nation's social and economic landscape. Tune in for a fascinating look at how mail became a lifeline and how its legacy lives on today.

USPS Stamp Services Director Lisa Bobb-Semple and Smithsonian National Postal Museum Curator of Philately Daniel Piazza join us to discuss the USPS stamp program and the new stamps for 2025. They share a behind-the-scenes look at the process of creating these miniature masterpieces, the history of the stamp program, and how stamps will play a role in celebrating the Postal Service’s 250th anniversary.

Imposter scams are on the rise, with fraudsters posing as trusted institutions to steal personal information and money. In this episode of Mailin’ It!, we’re joined by Brian Coleman, program manager for mail fraud at the U.S. Postal Inspection Service, to break down the most common imposter scams, including phishing, smishing, and fake package delivery alerts. Learn how scammers manipulate their victims, the red flags to watch for, and the best ways to protect yourself from becoming a target. Tune in as we explore real cases, new scam tactics, and how the Postal Inspection Service is working to shut them down.

This episode of Mailin’ It! delves into a real-life true crime case featuring one of the largest coupon fraud schemes in U.S. history. Postal Inspector Jason Thomasson joins the podcast to reveal how a Virginia Beach couple orchestrated a $31 million counterfeit coupon operation using social media to attract buyers and the U.S. mail to distribute their fakes. Learn how the Postal Inspection Service cracked the case, the surprising digital forensics behind the investigation, and the crucial clues that ultimately unraveled the entire scheme.

In this episode of Mailin’ It!, USPS Director of Industry Engagement and Outreach, Lindsey Taylor, joins the show to shed light on the crucial role the Postal Service plays in supporting the mailing and shipping industry. USPS delivers to more than 169 million addresses, but did you know it also works closely with businesses of all sizes to optimize their mailing and shipping operations? Tune in to learn how USPS collaborates with businesses to ensure smooth operations, drive innovation, and provide valuable resources that help businesses grow.

The holidays may be the most wonderful time of the year, but they’re also prime season for scammers looking to exploit increased mailing activity. On this episode of Mailin’ It!, Karla and Jonathan are joined by Eric Shen from the Postal Inspection Service to discuss the 2024 holiday scams awareness campaign, “Don’t Get Snowed by Holiday Scams.” From counterfeit postage and phishing schemes to mail theft and carrier safety, this episode equips listeners with practical tips and insights to safeguard themselves and their mail during the holidays.

The 2024 holiday season is here, and the United States Postal Service is ready to deliver! In this episode, Karla Kirby and Jonathan Castillo chat with Sheila Holman, USPS VP of Marketing, about how the Postal Service is gearing up for its busiest time of year. From a festive new holiday campaign and delightful new stamps to the heartwarming tradition of Operation Santa, discover how the Postal Service is spreading holiday cheer and ensuring a seamless season for senders and recipients alike.