Most feedback fails not because it’s wrong — but because it triggers defensiveness.
Buy the book Let's Talk: Make Effective Feedback Your Superpower by Therese Huston
In this episode, cognitive scientist and author Therese Huston joins Kwame Christian to reveal the brain science behind effective, non-threatening feedback. You’ll learn why even well-meaning feedback can backfire, how to prevent emotional resistance before it starts, and what most managers get completely wrong when delivering hard truths.
Whether you're a leader avoiding uncomfortable conversations or someone who wants to build a culture of trust, this episode gives you practical, research-backed tools to speak up without sparking conflict. Discover the subtle shifts — from leading with listening to stating your intentions — that make feedback land with clarity and care.
🔍 You’ll learn:
Why your brain sees feedback as a threat — and how to override it
The “Jedi” feedback move that instantly lowers defenses
What to say before criticism to avoid sounding like an enemy
Why silence makes things worse — and how to break it safely
Connect with Dr. Therese Huston
Buy the Book - Sharp - 14 Simple Ways to Improve Your Life with Brain Science
Contact ANI
Request A Customized Workshop For Your Company
Follow Kwame Christian on LinkedIn