ACTIONABLE TAKEAWAYS:SPFs for Short-Term Change: Use SPFs to drive short-term behavior changes. Long-term shifts should align with consistent metrics in your "iron square" framework.Strict Holdover Rules: Allow one quarter for closing open opportunities after a territory change if they’re past stage two. No exceptions ensure fairness and consistency.The Iron Square: Track rep productivity with win rate, AE-sourced pipeline, total pipeline generation, and forecast accuracy, with quota attainment as the central North Star.Customer-First Processes: Avoid letting internal rules disrupt customer experience. Build buffer zones in ROEs and territories to minimize deal handoffs.ELEANOR'S PATH TO PRESIDENTS CLUB:Head of Sales @ RetoolGlobal Head of Commercial Retention & Regional Director of Commercial Sales @ SegmentGlobal Head of Commercial Renewals and Retention @ SegmentHead of Customer Success and Solutions engineering @ Clever IncRESOURCES DISCUSSED:Join our weekly newsletterThings you can steal