Show notes
Jenn Chase, CMO of SAS, joins us to share how one of the world’s most established AI and analytics companies is reinventing its brand. From launching SAS’s first brand campaign in 25 years to shifting the organisation from performance-led to brand-led thinking, Jenn walks through what it takes to drive meaningful change inside a founder-led business.We also discuss how COVID reshaped the brand, why SAS is leaning into humour, the decision to sponsor Liverpool FC, and where AI is having the biggest impact on marketing today. Plus, Jenn shares leadership lessons, the skills every modern CMO needs, and how to build a great culture.Timestamps00:00 - Start01:00 - What is SAS?02:11 - Being a founder led business after 50 years04:38 - Being at the company for 27 years06:03 - How Jenn became CMO of SAS07:57 - How COVID changed the brand forever08:33 - Launching their first brand campaign in 25 years09:22 - Convincing the business to switch from performance to brand10:45 - Creating an effective relationship with the finance team14:31 - What did the business think of the first brand campaign in 25 years?17:22 - How did they manage the effectiveness of their brand campaign?22:04 - Why their new campaign leans into humour24:28 - Why SAS decided to sponsor Liverpool FC27:06 - How to sell in a big idea to an organisation?32:16 - Where is AI having the biggest impact in marketing?36:25 - Leadership advice from Brene Brown39:54 - Skills to be a successful CMO42:59 - What creates a great culture45:12 - How big of a change will AI search be47:08 - The 95:5 rule
