Why is negotiation important?00:07:06 - Difference between Negotiation vs manipulation00:09:13 - Spotting honesty in negotiations00:10:17 - Learning his negotiation skills00:14:03 - Sponsor - Netsuite00:15:14 - Crisis hotline experience00:18:46 - Working crisis hotline and mental health 00:20:25 - Where crisis hotlines fail00:22:30 - Empathy vs compassion vs sympathy00:28:07 - Lessons on human nature00:28:56 - Do hostage takers ever get away?00:31:18 - Hostage situations in movies00:33:32 - Negotiation success story00:33:41 - Sponsor - 00:41:42 - Dealing with unattainable contingencies00:47:07 - Using silence in negotiations00:52:42 - Verbal fluency importance00:54:41 - Reading people in negotiations00:55:44 - Are women better at reading people?01:03:18 - Criticism of Chris Voss01:04:25 - Sponsor - 01:05:27 - Controlling your ego01:07:20 - Cultivating curiosity01:09:54 - Intuition when negotiating 01:15:19 - Importance of appearance01:24:32 - Negotiating in relationships01:30:38 - Compromise in relationships01:36:20 - Negotiate a higher salary01:45:54 - Negotiating in parenting01:47:01 - Hostage negotiator salaries01:47:32 - Improving negotiating skills*Some of the links and other products that appear on this video are from companies which Graham Stephan will earn an affiliate commission or referral bonus. Graham Stephan is part of an affiliate network and receives compensation for sending traffic to partner sites. The content in this video is accurate as of the posting date. Some of the offers mentioned may no longer be available. Learn more about your ad choices. Visit podcastchoices.com/adchoices