Intro00:49 - Today's episode is about addressing problem pools in the most efficient way02:02 - Introducing Gus Velez, founder of Pool Service Software04:36 - PSS users are pool service professionals07:35 - They had a few chemistry support tickets come in, and they are not chemistry experts. So they went out looking for a partner who can help their users with water chemistry. They found Orenda.10:28 - When you call Orenda, it's most helpful if you give us the right info about the pool. Photos, chemistry history, age of the pool, etc.13:47 - Users can just touch a button in PSS and it sends the pool's information–and the user's question–directly to Orenda.16:32 - PSS also has a web-based dashboard, and business owners can also request Orenda support on behalf of their employees.18:54 - This integration makes our job easier at Orenda, because we have the right information to answer questions faster.20:59 - Thanks for listening! ------------------------------------Connect with Orenda TechnologiesWebsite: https://www.orendatech.comBlog: https://blog.orendatech.comYouTube: https://www.youtube.com/user/OrendaTechnologiesFacebook: https://www.facebook.com/orendatech/Instagram: https://www.instagram.com/orendatechnologies/