Radical Candor: Communication at Work
Radical Candor: Communication at Work
Kim Scott, Jason Rosoff & Amy Sandler
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A Framework for Communicating Hard News (That Actually Works) 7 | 31
45 minutes Posted Jul 30, 2025 at 7:00 am.
) Introduction
) Why This Matters
) Framing Makes the Difference
) Goals of the Framework
) Why We Avoid Empathy
) Structure Creates Confidence
) Communicating Change Framework
) Coaching for Mindset Shifts
) Reframing from Guilt to Partnership
) Grief, Identity & Communication
) Clarifying the Message
) Focus on the Receiver
) Helpful Phrasing Tips
) Empathy vs. Niceness
) Company-Wide Implementation
) Why Empathy Still Wins
) Connect with Farrah
) Conclusion
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45:17
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Show notes
Candor Coach and executive coach Farrah Mitra joins Amy Sandler to share her 4-step Communicating Change Framework—a practical guide for leaders navigating layoffs, performance conversations, or org changes. Learn how to deliver tough news with kindness, clarity, and confidence, without causing unnecessary harm. A must-listen for anyone leading through change with Radical Candor.
Get all of the show notes at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠RadicalCandor.com/podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.
Episode Links:
Transcript
Communicating Change with Clarity and Care—A Framework for Leaders
The Biggest Reason We Run from Challenging Conversations
What's Your Radical Candor Story? Candor Coaches Share The Feedback They're Most Grateful For
Farrah Mitra | LinkedIn
Lead Change Better: A New Way to Communicate What’s Coming
Connect:
⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TikTok⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Bluesky⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠
Chapters:
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Amy introduces Farrah Mitra, Radical Candor coach and creator of the Communicating Change framework.
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Two stories that highlight the power of how change is communicated.
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How message delivery impacts emotional response.
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The overarching goal of the Communicating Change framework.
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Why leaders struggle with human-centered communication during change.
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Creating a process that facilitates courage and clarity in conversations.
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A framework that gives leaders direction during tough conversations.
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Coaching to focus on reframing how leaders feel before they speak.
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A real coaching story shows how shifting mindset changes everything.
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Why emotional processing is key before delivering hard news.
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Choosing a narrative that doesn't mix performance and role decisions.
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Questions to help reverse engineer empathetic communication.
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Phrasing examples to tailor language to ensure authenticity and clarity.
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Thoughtfully using structure to communicate with clarity and compassion.
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How one org made the framework part of their leadership culture.
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Human-centered communication prevents harm—even in tough moments.
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Where to connect with Farrah and find her framework.
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