What actually works to avoid violent outcomes when someone is armed, emotional, and on the edge? I talk with former FBI chief hostage negotiator Gary Noesner, author of Stalling for Time, about the psychology of high-stakes crisis situations — including lessons from Waco (part of which he was present for) and other cases Gary explains the “paradox of power” (why pushing aggressively often backfires), and why most so-called hostage situations are really emotional crises, not bargaining contests. We also discuss the limits of reading body language and behavior, the power of active listening, and the importance of tone of voice and how you phrase things. 
Learn more about your ad choices. Visit megaphone.fm/adchoices

Is your existence improbable? Or inevitable? Exploring universalism with Arnold Zuboff

This is a podcast about deciphering human behavior and understanding why people do the things they do. I, Zach Elwood, talk with people from a wide range of fields about how they make sense of human behavior and psychology. I've talked to jury consultants, interrogation professionals, behavior researchers, sports analysts, professional poker players, to name a few. There are more than 135 episodes, many of them quite good (although some say I'm biased). To learn more, go to PeopleWhoReadPeople.com.