In this episode, Seanna-Kaye Denham-Wilks, PhD, FPCC, Chief Operating Officer and Deputy Administrator of Nursing Home Operations at NYC Health + Hospitals | McKinney, joins the podcast to discuss transforming care culture from transactional to relational models. She outlines three key areas of focus—sustaining excellence, supporting workforce sustainability and wellbeing, and innovating care delivery models to better serve patients and staff.